What is FITera's Return Policy?
Our 30-Day Money-Back Guarantee: If at any time during the first 30 days you are not satisfied with any product or service you purchased from us – for whatever reason – simply contact our Customer Care department by email (firstname.lastname@example.org) or by phone (866-796-7204, M-F 11AM – 4 PM) with your refund request. There are NO hoops to jump through; we make it super quick and easy! When we receive a refund request, we process it within 1 business day. Once processed, your refund will generally appear on your credit card statement within 3 – 5 business days.
Hard Copy Products: If you purchased one of our “hard copy” products and would like a refund, we do require that these products be returned prior to your refund being issued. Please contact our Customer Care department by email (email@example.com) for return instructions. Once your return is received, we will refund the initial price of your product. Initial shipping charges are not refundable under this policy.
If you have any questions about this policy, or our products, please do feel free to contact us at any time by email (firstname.lastname@example.org) or by phone (866-796-7204), and we’ll be happy to assist in any way possible.